Shipping policy
### Shipping Policy
**Where we ship**
We ship to the United Kingdom, Ireland and most countries in Europe. If your country does not appear at checkout, email us at officialaurelle@hotmail.com and we will tell you whether we can deliver to you.
**Processing time**
Orders are prepared and dispatched within 1 to 3 business days. Orders placed at weekends or on public holidays are processed on the next business day. You will receive a confirmation email with tracking as soon as your parcel leaves us.
**Delivery times**
Standard delivery usually takes 7 to 15 business days after dispatch. Express delivery usually takes 5 to 10 business days after dispatch. These are estimates, not guarantees: customs checks, carrier delays, strikes and peak periods can add time, and delivery times are counted from dispatch, not from the moment you order.
**Shipping costs**
Standard delivery is free on orders over the threshold shown in our announcement bar. Below that amount, standard delivery is charged at the rate shown at checkout. Express delivery is available at an additional cost and is calculated at checkout.
**Duties and taxes**
Import duties and taxes are included in the price you pay at checkout for the countries we ship to. You will not be asked to pay anything extra on delivery. If a carrier ever asks you for a payment, contact us before paying and we will sort it out.
**Tracking**
Tracking information can take up to 5 business days to start updating after dispatch, which is normal while the parcel is in transit between carriers. If your tracking has not updated for more than 10 business days, email us and we will investigate.
**Wrong or incomplete addresses**
Please check your address carefully before confirming your order. We are not able to redirect a parcel once it has been dispatched. If a parcel is returned to us because the address was incorrect or incomplete, we will refund the items but not the shipping cost.
**Lost parcels**
If your parcel has not arrived within 30 business days of dispatch, email us at officialaurelle@hotmail.com with your order number. We will either resend your order or refund it in full.