Shipping
Where we ship
We ship across the United States. If you're outside the US and want to order, email us and we'll tell you whether we can reach you and what it costs.
Shipping rates
- Orders over $60 — free standard shipping.
- Orders under $60 — a flat standard rate, calculated at checkout before you pay.
How long it takes
Two things add up: the time we take to pack your order, and the time the carrier takes to deliver it.
- Processing: 1 to 2 business days.
- Standard delivery: 5 to 9 business days after dispatch.
Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend start processing the next business day.
Peak periods — the weeks before Christmas, Valentine's Day and Mother's Day — can add a few days. We flag it on the site when that happens.
Tracking
You'll get a confirmation email the moment your order is placed, and a second email with a tracking number as soon as it ships. If 3 business days pass after the shipping email and tracking still shows nothing, write to us. That usually means the parcel was scanned late, but we'd rather check than leave you guessing.
Wrong or incomplete address
We ship to the address exactly as entered at checkout. If you spot a mistake, email us immediately — before dispatch we fix it for free. After dispatch, a parcel returned to us for a bad address can be reshipped once you cover the new shipping cost.
Lost or damaged parcels
If tracking shows delivered but the parcel isn't there, check with neighbours and your building's mail room first, then contact us within 7 days. If a parcel is genuinely lost in transit or arrives damaged, we replace it or refund you in full. That one is on us, not on you.
Duties and taxes
Sales tax, where it applies, is calculated at checkout. For the rare order shipped outside the US, any import duties or customs fees are the responsibility of the recipient.
Questions
Email hello@aurelle.com. We reply within one business day.