Returns & Refunds

We want you to love what you ordered. If you don't, you have 30 days from the delivery date to return it.

What can be returned

Any item in its original condition — unworn, undamaged, and in the pouch or box it arrived in. We don't accept returns on items that show signs of wear, or on final-sale items marked as such on the product page.

For hygiene reasons, earrings can't be returned unless they arrive faulty.

How to start a return

Email hello@aurelle.com with your order number and a short note about what you'd like to return. We reply within one business day with a return authorisation and the address to send it to.

Please don't send anything back before you hear from us — unauthorised returns can't be tracked and may not be refunded.

Who pays for return shipping

If the item arrived damaged, faulty, or isn't what you ordered, we cover return shipping and send a replacement or a full refund — your choice.

If you changed your mind, return shipping is yours to cover. Use a tracked service: we can only refund items that reach us.

Refunds

Once your return arrives and passes inspection, we issue the refund to your original payment method within 5 business days. Depending on your bank, it can take another 3 to 10 days to appear on your statement.

Original shipping charges are refunded only when the return is our fault.

Exchanges

The fastest way to exchange is to return the item for a refund and place a new order. That way you're not waiting on our inspection queue before the new piece ships.

Warranty

Every piece carries a 1-year warranty against manufacturing defects — a clasp that fails, a link that separates, plating that lifts under normal wear.

The warranty doesn't cover damage from drops, chlorine, salt water, perfume, or ordinary tarnishing over time. To make a claim, email us with your order number and photos of the issue.