Returns & Refunds
30 days to change your mind
You have 30 days from the day your order arrives to return it for any reason. You do not need to explain why.
To be accepted, items must be unworn, undamaged and returned in their original packaging.
1-year warranty
Every piece carries a 1-year warranty against manufacturing defects from the date of delivery. If a clasp fails, a charm breaks at the loop, or the piece arrives faulty, we replace it at no cost.
The warranty does not cover normal wear, scratches from daily use, loss, or damage caused by contact with perfume, chlorine or cleaning products.
How to return
- Email officialaurelle@hotmail.com with your order number and what you would like to return.
- We reply within one business day with the return address and instructions.
- Post the item back to us.
There is no restocking fee. Return postage is paid by the customer, except when the item arrived faulty, damaged or incorrect — in that case we cover it.
Refunds
Once your return reaches us and passes inspection, we issue the refund within 5 business days to the original payment method. Your bank may take a further 3–10 business days to show it.
Original shipping charges, where paid, are not refunded on a change-of-mind return.
Exchanges
Want a different charm instead? Tell us in your return email and we will send the replacement as soon as the original reaches us.
Items we cannot accept
Earrings cannot be returned for hygiene reasons unless they arrive faulty. Personalised or engraved pieces cannot be returned unless they arrive faulty or incorrect.
Your statutory rights
If you are shopping from the UK or the EU, you also have a statutory right to cancel within 14 days of delivery. Our 30-day policy is offered in addition to that right and does not replace it.
Questions
Email officialaurelle@hotmail.com. We reply within one business day.