Contact
Talk to a person
Email officialaurelle@hotmail.com or use the form below.
We answer every email within one business day, Monday to Friday. Not a bot, not a ticket number — a person who can actually fix your problem.
What to include
To get your answer in the first reply, send us:
- Your order number, if you have one
- What you need — a change of address, a return, a missing parcel, a question before buying
- A photo, if something arrived damaged or incorrect
Common questions
Where is my order? Delivery takes 5 to 15 business days after dispatch. Your tracking link is in your dispatch email. If it has been longer than 25 business days, email us and we will replace or refund.
Can I change my address? Yes, if you write within 12 hours of ordering. After dispatch it cannot be changed.
Can I return it? Yes, 30 days from delivery, for any reason. See Returns & Refunds.
Is it real silver? It is 925 silver-plated over a nickel-free, hypoallergenic alloy — not solid sterling silver.
Will it irritate my skin? The base alloy is nickel-free and hypoallergenic. If you react to it anyway, return it within 30 days and we refund you.